We are a local, traditionally-run GP training practice in the heart of Keighley. As a team we strive to provide excellent health care to our patients, and offer a comprehensive, fair, and equitable primary care service to all.
We aim to provide the highest quality primary care treatment to our patients in a safe, supportive and inclusive environment, with clinical excellence at the heart of everything we do.
Our core values are: -
- Openness
- Fairness
- Respect
- Accountability
Important Notice: Weight Loss Injections (Mounjaro) – June 2025 Update
You may have seen media coverage announcing that GPs will be able to prescribe weight loss injections such as Mounjaro from June 2025.
However, please be aware that Ling House Medical Centre is not currently able to prescribe Mounjaro.
Although national guidance has been released, our local health authority – the West Yorkshire Integrated Care Board (ICB) – has not yet issued local implementation plans. This is because access to Mounjaro will require more than just a prescription; it must be provided alongside structured, ongoing support known as wraparound care, which is not yet in place.
Until we receive formal guidance and services are established, we are unable to offer Mounjaro to any patients — even those who may meet the eligibility in future.
Future Eligibility Criteria (for when prescribing becomes available):
Mounjaro will only be offered to a small number of patients who meet strict criteria under NHS England guidelines.
To be eligible, you must have:
AND
With around 20,000 registered patients at Ling House Medical Centre, only about 60 people are expected to meet these criteria — and some of them may already be on weight management treatment.
What you can do now:
Please do not book an appointment to request Mounjaro at this time. We will share further updates as soon as we receive them from the West Yorkshire ICB.
Thank you for your patience and understanding.
Ling House Medical Centre
Appointment System - AccuRX Patient Triage
NHS England believe that online patient triage is the most effective way that the NHS can sustain a safe and accessible service for all patients based on clinical need.
AccuRx Patient Triage make it easier to submit requests to the practice and ensure that requests are seen by the most appropriate member of staff and dealt with in an appropriate timeframe.
The benefits of using patient triage are:
- Easy to access
- The surgery might be able to help more quickly and easily e.g. with text message advice or prescription, or referring you directly to an appropriate service
- Those who need appointments most will be prioritised, rather than those who got through on the phones first
AccuRX is a quick and simple online triage form to triage all routine and urgent appointment requests and to assist you with medical and administrative queries. This will be accessed through this website, or alternatively via the NHS app as Accurx is automatically integrated with the app.
All requests for appointments submitted between the triage opening times of 8.00am to 1.30pm (Monday - Friday) will be reviewed by our triaging team. Patients will be offered an appointment within the right time frame, the right Clinician and via the right method (face to face, telephone, online). For non urgent appointments, medication queries, or administrative queries please use the Routine Care Request Form which is available 8.00am to 6.30pm (Monday - Friday)
You will be able to receive help, advice and treatment for your health problems at a convenient time for you and your lifestyle.
Patients will be able to access safe and efficient advice for lots of health conditions and symptoms on our AccuRx Patient Triage website 24/7.
If you need further advice or think you may require treatment you will be able to consult with your GP online. All you need to do is fill out a simple form about your problem and a GP will get back to you within 2 working days.
You can also request sick certificates (sick/fit notes), discuss recent tests or get help for other administrative issues at a time that is convenient for you.
Your GP will text or email you back within 2 working days, unless a different method of contact is more appropriate. Please ensure we have a verified email address and telephone number saved on your record so your GP is able to get back to you.
Get started with Accurx
Frequently Asked Questions (FAQs)
What is Patient Triage?
Patient Triage uses quick a simple online form which patients fill in when they wish to contact the surgery. For medical issues it contains 3 questions, which should only take a few minutes to fill in. Whether you visit in person or contact us by phone our patient support team will no longer be directly booking your appointment.
What if I do not have access to the internet or struggle to complete forms?
Our practice phone lines will remain open for appointments for those patients who can't complete a form online. Please speak to our reception team who will pass your request onto the triaging team.
What if English is not my main spoken language?
In the same way that clinicians frequently use an official translation service on the phone, the patient support team will also be able to access this if the patient they are speaking to is on the phone or in person in the surgery.
Will I get an appointment quicker if I speak to reception instead?
The answer is no. When you speak with the reception team, they will pass your request to the triaging team and they will respond within 2 working days with an appropriate appointment. If it is an emergency, patients will be seen within the same day.
What happens after I submit a query for a medical issue to the practice?
Medical queries will be submitted to our triage team. A member of the team will respond to you within 2 working days. Conditions that need to be assessed on the same day will be prioritised. The triage team may send you a request for further information.
What happens if I need an urgent appointment?
We will continue to have a duty doctor every day to deal with emergencies. Conditions that require a same day assessment will be booked in on the same day or directed to an appropriate service. A member of our triage team will contact you directly to arrange an appointment.
What if I have more than one medical issue that I need help with?
Please only submit one medical issue per AccuRx Patient Triage form, so that you can add sufficient detail for each problem, to allow our GPs to appropriately deal with your request. We do not recommend sending multiple forms in on the same day as we need to ensure that resources are shared equitably.
How do I submit an admin query?
There is an option to submit an admin query on the online form for general administrative issues such as requesting a letter from a doctor and fit notes. A member of the Triage Team will respond to you within 5 working days.
Will the patient still have a choice of which Clinician they see?
There is an option to specify which Clinician the patient would like to see. We will try to meet this request, availability permitting.
New service for people who use British Sign Language (BSL)
We have a new service to help people who use BSL talk to their GP surgery.
How to Use the Service
- Go to our website and click the link.: https://connect.interpreterslive.co.uk/vrs?ilc=WYICB
- You can use the service from 8:00am to 6:30pm, Monday to Friday.
- You will be asked a few questions.
- You will be connected to a BSL interpreter.
- Tell the interpreter which GP surgery you want to talk to.
- The interpreter will call your GP surgery and help you talk to them.
BSL Interpreters for Appointments
- We can give you a BSL video interpreter when you come for your appointment. You do not need to book this in advance.
- If you want an interpreter to come in person, please tell us as soon as you can. We usually need 2–3 weeks to book a face-to-face interpreter.
- Sometimes, we cannot get a face-to-face interpreter because there are not enough BSL interpreters. If this happens, we will give you a video interpreter.
Need More Help?
If you need information in a different format or language, or if you have special communication needs, please tell us. We will do our best to help you.