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  • Ling House Medical Centre is a member of the Wharfedale, Airedale and Craven Alliance
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BBC Health News

  • Hancock ignored call to test all NHS staff, Covid inquiry hears15 May 2025 19:23Two Nobel prize-winning scientists worried about "asymptomatic transmission" between staff and patients.
  • Overhaul needed to prevent benefit claimants suffering harm, MPs say15 May 2025 01:38MPs say new laws and "deep-rooted cultural change" are needed at the Department for Work and Pensions.
  • GPs split over assisted dying plans, BBC research suggests14 May 2025 01:37GPs are deeply divided over assisted dying with personal beliefs shaping their views, BBC research reveals.
  • For, against, undecided: Three GPs give their views on assisted dying14 May 2025 01:58GPs from different areas of England tell us how they feel about plans to legalise assisted dying.
  • Government has no clear plan for NHS England abolition, say MPs14 May 2025 00:15Cross-party group of MPs say move is causing uncertainty at time when NHS is under huge pressure.
  • New hope for patients with breast cancer gene13 May 2025 16:04Treating patients with a drug before surgery greatly reduced the chances of the cancer coming back, a small trial found.
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Accessible Information Standards

Making health and social care information accessible

The Accessible Information Standard will come into force from 31 July 2016 across health and social care in England.

Our aim is to make sure disabled people have access to information that they can understand and any communication support they might need.

GP Practices, Hospitals and Social Care are currently working towards the standard. The first thing they need to do is identify those people with information and communication needs.

**Please help us to do this**

Let us know if you have a disability, impairment or sensory loss, and the kind of information and communication support that you need. We will record this on your medical records. This will help us be prepared the next time you use our services.

You can find out more about the new Accessible Information Standards by reading this guide in easy words and pictures.

You can also watch a video in British Sign Language (BSL) or listen to an audio recording.

LING HOUSE MEDICAL CENTRE POLICY ON ACCESSIBLE INFORMATION STANDARDS

We will ask all newly registered patients about their specific needs on our new patient questionnaire. For existing patients who have not informed us already our staff will routinely ask when you access our service.

  1. We will ask if they have any information or communication needs and find out how best we can meet their needs.
  2. We will record those needs clearly and in a set way in the patient medical record.
  3. We will highlight this information in the patient medical record so it is clear that they have information or communication needs and how to meet those needs.
  4. We will share this information with other providers of NHS and Adult Social Care, where we have consent or permission to do so.

We will take steps to ensure that patients receive information which they can access and understand and receive communication support if they need it.

Complete this online form to tell us if you have specific contact needs

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Ling House Medical Centre

49 Scott Street, Keighley, West Yorkshire, BD21 2JH

  • 01535 605747
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