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Ling House Medical Centre
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  • Online Triage Appointment System Now LIVE

    Available from 8.30am to 1.30pm Mon-Fri (excluding Bank Holidays). Click on the 'More Information' button to fill in your form.

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  • Welcome to Ling House Medical Centre

    We are currently accepting new patients. Click below to register.

     

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  • Cervical screening saves lives

    Contact the surgery now to book in for your smear.

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    Cervical screening can stop cancer before it starts. Do not ignore your invite letter. If you missed your last one book an appointment with your GP practice now
  • Worried about a symptom you think may be cancer?

    Speak to your GP if you have any concerns.

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    Be Clear on Cancer
  • Care Navigation

    Our reception staff are trained in Care Navigation, and will ask you about the problem you are ringing up about. This is at the request of the Doctors. Please don't be offended if they signpost you to other services that could help you better.

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    We may ask you about your health issue when you call to book an appointment. This is called Care Navigation. It
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  • Ling House Medical Centre is a member of the Wharfedale, Airedale and Craven Alliance
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BBC Health News

  • NHS plans 'unthinkable' cuts to balance books09 May 2025 00:20Diabetes care, rehab centres, end-of-life services and talking therapies at risk in England.
  • More blood victims will die without compensation - minister07 May 2025 18:15Extra sessions of the public inquiry into what's been called the worst treatment disaster in NHS history are taking place.
  • 'The NHS at its worst', ex-ombudsman tells inquiry06 May 2025 18:00Sir Rob Behrens says it was a "disgrace" how mental health services failed two vulnerable men.
  • Big baby trial gives pregnant women more choice 07 May 2025 09:10Doctors say women should be confident it's safe to be induced from 38 weeks, if expecting a large baby.
  • Plan to modernise 1,000 GP practice buildings06 May 2025 09:15The Department of Health and Social Care said it is the biggest public investment in facilities in England in five years.
  • 'Doctors told my mum poison symptoms were anxiety'07 May 2025 06:19Ellena Baxter says watching her mother's health deteriorate was devastating.
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Welcome to Ling House Medical Centre

Contact us online or via the NHS App - Submit a new request

We are a local, traditionally-run GP training practice in the heart of Keighley. As a team we strive to provide excellent health care to our patients, and offer a comprehensive, fair and equitable primary care service to all.

We aim to provide the highest quality primary care treatment to our patients in a safe, supportive and inclusive environment, with clinical excellence at the heart of everything we do.

Our core values are: -  

  • Openness
  • Fairness
  • Respect
  • Accountability

Appointment System - AccuRX Patient Triage

NHS England believe that online patient triage is the most effective way that the NHS can sustain a safe and accessible service for all patients based on clinical need.

AccuRx Patient Triage make it easier to submit requests to the practice and ensure that requests are seen by the most appropriate member of staff and dealt with in an appropriate timeframe.

The benefits of using patient triage are:

  • Easy to access
  • The surgery might be able to help more quickly and easily e.g. with text message advice or prescription, or referring you directly to an appropriate service
  • Those who need appointments most will be prioritised, rather than those who got through on the phones first

AccuRX is a quick and simple online triage form to triage all routine and urgent appointment requests and to assist you with medical and administrative queries. This will be accessed through this website, or alternatively via the NHS app as Accurx is automatically integrated with the app.

All requests for appointments submitted between the triage opening times of  8.30am  to 1.30pm (Monday - Friday) will be reviewed by our triaging team. Patients will be offered an appointment within the right time frame, the right Clinician and via the right method (face to face, telephone, online).

You will be able to receive help, advice and treatment for your health problems at a convenient time for you and your lifestyle.

Patients will be able to access safe and efficient advice for lots of health conditions and symptoms on our AccuRx Patient Triage website 24/7.

If you need further advice or think you may require treatment you will be able to consult with your GP online. All you need to do is fill out a simple form about your problem and a GP will get back to you within 2 working days.

You can also request sick certificates (sick/fit notes), discuss recent tests or get help for other administrative issues at a time that is convenient for you.

Your GP will text or email you back within 2 working days, unless a different method of contact is more appropriate. Please ensure we have a verified email address and telephone number saved on your record so your GP is able to get back to you.

Get started with Accurx

Frequently Asked Questions (FAQs)

What is Patient Triage?

Patient Triage uses quick a simple online form which patients fill in when they wish to contact the surgery. For medical issues it contains 3 questions, which should only take a few minutes to fill in. Whether you visit in person or contact us by phone our patient support team will no longer be directly booking your appointment.

What if I do not have access to the internet or struggle to complete forms?

Our practice phone lines will remain open for appointments for those patients who can't complete a form online. Please speak to our reception team who will pass your request onto the triaging team.

What if English is not my main spoken language?

In the same way that clinicians frequently use an official translation service on the phone, the patient support team will also be able to access this if the patient they are speaking to is on the phone or in person in the surgery.

Will I get an appointment quicker if I speak to reception instead?

The answer is no. When you speak with the reception team, they will pass your request to the triaging team and they will respond within 2 working days with an appropriate appointment. If it is an emergency, patients will be seen within the same day.

What happens after I submit a query for a medical issue to the practice?

Medical queries will be submitted to our triage team. A member of the team will respond to you within 2 working days. Conditions that need to be assessed on the same day will be prioritised. The triage team may send you a request for further information.

What happens if I need an urgent appointment?

We will continue to have a duty doctor every day to deal with emergencies. Conditions that require a same day assessment will be booked in on the same day or directed to an appropriate service. A member of our triage team will contact you directly to arrange an appointment.

What if I have more than one medical issue that I need help with?

Please only submit one medical issue per AccuRx Patient Triage form, so that you can add sufficient detail for each problem, to allow our GPs to appropriately deal with your request. We do not recommend sending multiple forms in on the same day as we need to ensure that resources are shared equitably.

How do I submit an admin query?

There is an option to submit an admin query on the online form for general administrative issues such as requesting a letter from a doctor and fit notes. A member of the Triage Team will respond to you within 5 working days.

Will the patient still have a choice of which Clinician they see?

There is an option to specify which Clinician the patient would like to see. We will try to meet this request, availability permitting.

 

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Information from the Care Quality Commission

Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.

This widget provides a summary of the results of the latest checks carried out by the CQC.

The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.

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Ling House Medical Centre

49 Scott Street, Keighley, West Yorkshire, BD21 2JH

  • 01535 605747
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& Equipment